Trust is at the heart of I Am Here.
Confidentiality ground rules

Frequently Asked Questions

For organizations that wish to increase usage of Mental Health and Wellbeing supports, I Am Here develops the courage, confidence, and skills required to guide fellow Team Members, friends, and family to the help available. At 800,000 members, across 4 continents, our award-winning and evidence-based program is the fastest-growing of its kind in the world. I Am Here is based on the belief that it’s ok not to feel ok; and it’s absolutely ok to ask for help.
  • A Team Member is a person working within an organization.
  • A Tribe Member is a Team Member who has completed the I Am Here: Tribe Members course and then becomes an advocate for the I Am Here movement.
  • An Ambassador is a Tribe Member who has completed the I Am Here: Ambassadors course. An Ambassador has developed the courage, confidence, and skills to act as a signpost to connect fellow Team Members, friends, and family with the help and support they may need.
As a Tribe Member, you can:
  • Help build a culture of support.
  • Promote the purpose of I Am Here to others.
  • Recruit more Tribe Members.
An Ambassador develops the courage, confidence, and skills to act as a signpost to connect people with the help and support they may need. An Ambassador is not expected to be a counselor or psychologist or have medical training. An Ambassador is required to be the signpost that points the way to greater mental health and wellbeing for fellow Team Members, friends, and family.
To become a Tribe Member, you are required to complete the 30-minute online I Am Here: Tribe Members course.  
To become an Ambassador, you must already be a Tribe Member. You are then required to complete the I Am Here: Ambassadors course, where you will develop the courage, confidence, and skills to act as a signpost to connect people to the help and support they may need.
No, Tribe Members and Ambassadors come from all areas of the organization. Together they create a culture where it’s ok not to feel ok; and it’s absolutely ok to ask for help.
To Show you care is to build a contract of trust that proves you completely accept the person and are offering your support. There are many ways to Show you care, depending on what feels right for you, the other person, and the situation. The I Am Here: Ambassadors course explores the appropriate ways to reach out and Show you care through different scenarios.

To Ask the question is to test your assumption that the other person is not feeling ok rather than working off a hunch. The clues gained through Show you care are used to guide your questioning so you can delve deeper and gain authentic answers. Be as direct and specific as you can without labeling the other person’s situation.

Call for help is where you hand over the other person to the help or support they require. It is entirely the person’s choice to take the help or support offered once you have made the connection.
Ambassadors are CLEAR, that is, they demonstrate:
  • Compassion – To show compassion is to have the desire to relieve the suffering of another person by showing genuine concern for their situation, acting with kindness and care and being there for them.
  • Listening – You could say that listening actively is the most important skill that underpins I Am Here. Listening carefully involves ‘listening with all your senses’ to understand the person’s full message.
  • Empathy – Showing empathy is the ability to step into another person’s shoes to understand the situation from their perspective.
  • Acceptance – Total acceptance means putting aside your own opinions, values, and bias. A person who feels accepted is more likely to trust you to guide them to the help and support on offer.
  • Real – An Ambassador is real and authentic. This means showing up as yourself so that the person can also be themselves.
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